Refund, Return and Delivery Policy

Effective Date: October 1, 2025

At Sani Mos Global Ltd, customer satisfaction is very important to us. This policy explains our delivery process, returns, and refund terms for all products, including Anaghan Wildflower Honey and other agricultural products.

1. Delivery Policy

• We deliver nationwide within Nigeria.

• Delivery fees are calculated at checkout or communicated before confirming your order.

• We are not responsible for courier delays beyond our control.

2. Return Policy

• For safety reasons, we do not accept returns on consumable products once they have been opened, used, or tampered with.
  
  

• Returns are only accepted if:
  ✅ You received the wrong item
  ✅ The product was damaged during delivery
  ✅ Your order was incomplete
  
  

• All return requests must be made within 48 hours of delivery, with proof (photo or video).

 3. Refund Policy

• Refunds will be issued only if:
  ✅ The product was unavailable after payment
  ✅ You received a wrong or damaged product and do not want a replacement

• Approved refunds will be processed within 5–7 working days to your original payment method (bank transfer).

• Where possible, we may offer a replacement instead of refund at no extra cost.

4. How to Request a Refund or Report a Delivery Issue

To request a refund, return, or report a delivery issue:

1. Contact us via WhatsApp (+234 907 559 7461) or email (sanimosglobal@gmail.com) within 48 hours of delivery.
   
   

2. Provide your receipt, and a clear photo/video of the issue.
   
   

 Contact Us

Sani Mos Global Ltd
Block E, Flat 3, Sky Memorial Shopping Complex,
Wuse Zone 5, Abuja, FCT, Nigeria

📞 Phone/WhatsApp: +234 907 559 7461
📧 Email: sanimosglobal@gmail.com

© 2025 Sani Mos Global Ltd. All Rights Reserved.